Job Title: Sales Operations & Performance Manager
Schedule: Full-Time 9 AM to 6 PM Brisbane time Monday to Friday
About Us
Our company is a results-oriented organization operating at the intersection of ambition and execution. We don’t just chase leads; we build systems that convert. We are seeking a disciplined, detail-obsessed Sales Operations & Performance Manager to take full ownership of our sales infrastructure and ensure our team operates at peak efficiency.
The Role: The “Architect of Performance”
This isn’t just a leadership role; it is a high-level Administrative Management position. You are the engine room of our sales department. Your focus is on the “science” of the sale—ensuring every rep is meeting their daily activity quotas, every CRM entry is flawless, and the sales pipeline is scrubbed for absolute accuracy.
You aren’t just looking at the final revenue; you are obsessed with the input metrics (calls, meetings, follow-ups) that make that revenue inevitable.
Key Responsibilities
- Sales Administration & Governance: Maintain an incredible eye for detail in managing the sales stack. You will ensure CRM hygiene is non-negotiable and that all administrative processes are followed to the letter.
- Activity Management: Establish and enforce strict daily KPIs. You will track “x” amount of calls, meetings, and touchpoints to ensure the sales machine never stalls.
- Quality Control: Conduct regular audits of sales interactions and documentation to ensure standards of quality are never compromised.
- Performance Accountability: Conduct weekly performance reviews. We value our team, but we value results more. You will be responsible for identifying underperformance early and will not hesitate to terminate non-performing agents who do not meet our standards after coaching.
- Process Optimization: Constantly refine the “Playbook” to remove friction from the sales cycle and improve conversion rates through data-backed adjustments.
What You’ll Bring
- The “Detail” Factor: You are someone who catches the one missing digit in a report and the one missed follow-up in the CRM.
- Determined Mindset: A relentless drive for quality. Good isn’t enough; the system must be optimal.
- Direct Leadership: You are a fair but firm manager. You understand that a high-performing culture requires removing the “dead wood” to protect the productivity of the top earners.
- Metric Obsession: Experience managing high-volume outbound environments where call volume and meeting set rates are the primary levers for success.
- Australian Market Fluency: Deep understanding of local business etiquette and compliance.
If you’re interested in this role, check out more information on the official website And apply now!
