E-commerce Customer Service & Logistics Specialist (3PL)

Company Overview

Our client is an ambitious, fast-scaling infrared technology company seeking a highly capable Customer Service & Logistics Specialist (3PL) to play a pivotal role in its growth journey. This isn’t just another support position—it’s a mission-critical opportunity to take ownership of the entire post-purchase experience. From delivering premium, white-glove support to U.S.-based customers to managing intricate global supply chain operations with 3PL partners and Chinese suppliers, you’ll be at the center of it all.

As the business accelerates from $200K to $1M in monthly revenue, you’ll be entrusted with real autonomy—refining processes, solving complex challenges, and helping the brand stand out in a market where customer experience is often overlooked.

Client Snapshot

This high-growth tech firm is on track to multiply its revenue fivefold within the year while expanding its team significantly. Its culture thrives on sharp thinking, swift execution, and an unwavering commitment to exceeding customer expectations at every touchpoint.

Work Schedule

• Monday to Friday
• 8:00 AM – 5:00 PM CST (40 hours weekly)
• Full availability required during working hours, even if initial workload is lighter as operations ramp up

Independent Contractor Benefits

• Permanent remote (work-from-home) role
• Immediate hiring opportunity
• Health insurance coverage (location-dependent eligibility)

Key Responsibilities

Customer Experience Excellence
Handle incoming emails, messages, and calls with a thoughtful, solution-driven approach—going beyond scripts to deliver meaningful resolutions.

Global Logistics Coordination
Work closely with 3PL providers and suppliers in China to track shipments, confirm order statuses, and maintain a seamless supply chain flow.

Order Fulfillment Oversight
Monitor delivery timelines proactively, identifying and resolving potential delays before they impact customer satisfaction.

Operational Improvement
Leverage existing SOPs while identifying gaps and proposing smarter, more efficient workflows to strengthen the company’s competitive edge.

Backend & Tech Support
Collaborate with leadership on operational tasks and utilize digital tools to optimize the end-to-end customer journey.

Requirements

• Communication Skills: Strong written and spoken English tailored to a U.S. audience
• Customer Service Expertise: Proven ability to manage high-pressure customer interactions with excellent feedback or references
• Logistics Experience: Hands-on experience working with 3PL providers and international (China-based) suppliers
• Critical Thinking: Ability to independently resolve complex issues without constant oversight
• Tech Proficiency: Quick learner of new systems; experience with Gorgias or similar platforms is highly advantageous

Preferred Qualifications

• Familiarity with QuickBooks or similar ERP/accounting systems
• Experience using AI tools (e.g., Claude AI) or automation platforms to improve efficiency
• Professional phone presence suited to a high-tech brand environment
• Background in startups or rapidly scaling companies

Important Note

This is a fully remote, long-term independent contractor role. Candidates must provide their own reliable computer and maintain a stable, high-speed internet connection. All taxes and personal benefits remain the contractor’s responsibility. Compensation is determined based on performance during the hiring process.

If you’re interested in this role, check out more information on the official website And apply now!