Service Development Manager

LocationHomebased
Salaryc£50,000 per annum
Closing date30/03/2026

Service Development Manager

Department: Asset Strategy & Sustainability
Location: Homebased with travel as required
Contract: Permanent, full time
Salary: c. £50,000 per annum

To view the JD: https://bit.ly/4bt4N73

Anchor is looking for a forwardthinking Service Development Manager to lead the development and implementation of improvements across our property and asset functions. This is a highimpact role where your work directly shapes how efficiently and effectively, we deliver services to residents.

You’ll join our Asset Strategy & Sustainability team and work closely with senior property delivery leaders, commercial colleagues, strategic partners, and external contractors. It’s a role for someone who thrives in a fastpaced, highvolume environment and brings both analytical strength and excellent people skills.

What you’ll be doing

Leading the development, coordination and delivery of the Property and Assets Improvement initiatives, ensuring these align with corporate and local strategies.
Designing and implementing service improvement solutions – from problem definition through to build, implementation and communication.
Providing expert advice, challenge and support to colleagues across Property and Assets, helping shape highquality, efficient services for residents.
Creating and managing governance frameworks, templates, reporting tools and communication channels that support effective programme delivery.
Working collaboratively with internal teams, including the Corporate Transformation team, and external partners to ensure positive stakeholder engagement and alignment on priorities.
Analysing diverse data sources to identify opportunities, understand performance, and support decisionmaking.
Managing risks, issues and dependencies to ensure initiatives are delivered on time and to the expected standard.
Acting as a single point of contact for feedback and queries relating to the improvement programme.
What you’ll bring

Strong understanding of the challenges and opportunities facing housing and care providers, including property management, repairs, planned investment and compliance.
Experience delivering business improvement or change initiatives within property, construction, housing or asset management environments.
Excellent analytical skills, including the ability to manipulate and interpret data using tools such as Excel.
A confident communicator with the ability to engage, influence and present to a wide range of stakeholders, including senior leaders.
Strong interpersonal skills and a collaborative approach, with the ability to build trusted relationships across teams and with external partners.
Experience balancing multiple priorities and working within multidisciplinary teams.
Project management, business analysis or business improvement qualifications (or equivalent experience).
If you’re passionate about service improvement, datadriven decisionmaking and delivering great outcomes for residents, we’d love to hear from you. Apply now and be part of a team driving meaningful change.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments
Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more
Free Blue Light Card
Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

If you are looking for flexible remote work Specially foreigners, we encourage you to apply.