Customer Success & Outreach Specialist

Job overview
Our client is seeking a proactive and relationship-focused Customer Support and Lead Generation Specialist who thrives in a flexible, customer-centric environment. This role is ideal for someone who understands the value of personal connection in direct marketing and can balance outreach activities with creative marketing support.

You will be the voice that keeps our customer base engaged, informed, and excited about upcoming events while also preparing compelling materials that showcase our healthy cooking solutions. The ideal candidate brings warmth to every customer interaction, takes initiative in follow-up communications, and has a genuine interest in supporting a business built on recommendations and trust. 

Client Overview
Our client is a premium direct marketing business specializing in high-quality cookware sales through in-home cooking demonstrations and customer engagement events. This role supports business growth by maintaining strong customer relationships and generating leads through personalized outreach and marketing material preparation.

Schedule

• Flexible schedule, aligned with customer availability windows including morning commute hours, lunch breaks, and evening commute times (Australian Eastern Time zone)—20 hours per week

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring

Responsibilities

• Conduct regular outbound calls to existing customers to maintain relationships and encourage event participation
• Invite customers to cooking classes and lead generation events through phone outreach, email campaigns, and direct communication
• Follow up on leads generated from events, referrals, and marketing activities to schedule cooking demonstrations
• Create and prepare marketing materials including event flyers, recipes, and customer-facing content related to healthy cooking
• Support customer inquiries and provide information about product upgrades, event schedules, and purchasing options
• Maintain accurate records of customer interactions and event registrations in designated systems
• Assist with coordination of church-related fundraising events and community engagement activities

Must-have Requirements

• Minimum 2 to 5 years of experience in customer support, telemarketing, or outbound calling roles
• Excellent verbal and written communication skills in English with a warm and engaging phone manner
• Proficiency with calling software platforms such as RingCentral or similar VoIP systems
• Experience creating basic marketing materials such as flyers, email content, or promotional documents
• Strong organizational skills with ability to manage flexible schedules and work independently

Nice-to-have Requirements

• Previous experience in direct marketing, home demonstration sales, or relationship-based sales environments
• Familiarity with CRM systems or customer database management
• Graphic design skills or experience with tools like Canva for creating visually appealing marketing materials
• Background in food, cooking, or wellness industries

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

If you’re interested in this role, check out more information on the official website And apply now!