Customer Support (Shopify)

Job Overview

You’ll be on the front line of customer experience for an established e-commerce brand, handling all customer communications with efficiency and care. You will support daily operations, follow documented procedures, and help maintain a high standard of service delivery.

Client Overview

Our client is a growing Australian e-commerce manufacturing company that designs, produces, and exports their own products globally. With a close-knit team of under 10 people, they value efficiency, collaboration, and clear processes. The company has established SOPs and macros to support daily operations, making this an excellent opportunity to join a structured yet dynamic environment and become the voice of their brand.

This role offers a mix of customer service and administrative responsibilities, with strong potential to expand into email marketing and grow into a full-time position based on performance.

Schedule

• Monday – Friday, flexible during Nerang, QLD (AEST) business hours, (20 hours per week)

Independent Contractor Perks:

• Permanent work-from-home
• Immediate hiring

Responsibilities:

• Handle customer service inquiries via email and messaging platforms with quick response times
• Resolve customer issues and provide product information through written communication
• Manage customer communications and order-related inquiries through the Shopify platform
• Perform administrative tasks and data entry using established SOPs and macros
• Maintain accurate customer records and communication logs
• Support general business operations and workflow processes
• Follow documented procedures to ensure consistent, efficient service delivery
• Assist with basic admin tasks, including updating Google Sheets and internal documentation

Requirements

• Minimum 2 years of customer service experience, preferably in e-commerce
• Strong experience using Shopify for customer and order management
• Excellent written English communication skills with strong attention to detail
• Proven ability to work efficiently and meet task deadlines
• Experience handling e-commerce customer support and understanding online retail workflows

Nice to Have

• Familiarity with Shopify order management, Gorgias, and Notion
• Experience with email clients and customer support inbox tools
• Basic admin and data entry experience using Google Sheets
• Experience with Klaviyo or other email marketing platforms
• Experience working with Australian businesses or understanding AEST operations

Side Note

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.

If you are looking for flexible remote work, we encourage you to apply.