Enterprise Client Executive

Smartcat — United Kingdom (Remote)

There are roles that maintain accounts—and then there are roles that transform them. At Smartcat, the latter is the standard.

Smartcat is reimagining how work gets done by merging human expertise with intelligent digital teammates. The result? Not incremental improvements, but exponential leaps in productivity—10x, even 1000x. At the core of this evolution lies Agentic AI, a new category where AI agents don’t just assist—they operate, learn, and deliver alongside people as fully capable contributors.

This isn’t theory. It’s already in motion. With a platform that blends generative AI, human-in-the-loop workflows, and a continuously evolving Enterprise Skill Graph, Smartcat enables organizations to move faster, think bigger, and scale globally without friction. From multilingual content delivery to enterprise-wide alignment, complexity becomes execution.

More than 1,000 companies—including a significant share of the Fortune 500—already rely on Smartcat. Backed by rapid growth and a strong Series C trajectory, the company is expanding fast, bringing in individuals who are ready to take ownership and drive meaningful impact.

Role Overview

The Enterprise Client Executive is not a passive account manager. It is a high-impact, revenue-owning position sitting at the intersection of renewals, expansion, and executive engagement.

You will oversee a portfolio of approximately 35 enterprise and strategic accounts, ensuring renewals are not only secured but strengthened. This role demands a sharp commercial mindset—someone who can protect existing revenue while uncovering new growth opportunities within the same accounts.

This is not customer success. It’s not transactional. It’s strategic, fast-paced, and deeply accountable.

Core Responsibilities

1. Renewal Ownership & Revenue Protection

Take full control of the renewal lifecycle—from early risk detection to final negotiation and close. This isn’t administrative work; it’s a commercial motion requiring precision and timing. Your goal is clear: defend ARR, eliminate churn, and ensure renewals happen predictably and on time.

2. Expansion Within Existing Accounts

Growth doesn’t stop at renewal. You will actively expand account value through upselling, cross-selling, and identifying new teams, regions, or workflows. The objective is simple but ambitious—turn modest accounts into major revenue drivers through structured, strategic expansion.

3. High-Velocity Account Management

Managing around 35 accounts requires balance—depth where needed, speed where possible. You’ll prioritize intelligently, focusing on renewal timelines, growth potential, and risk signals, all while maintaining consistent execution.

4. Executive-Level Multi-Threading

Strong accounts aren’t built on a single contact. You’ll develop relationships across multiple layers—from operational users to C-level executives—ensuring influence remains intact even when internal dynamics shift.

5. Commercial & Strategic Thinking

You’ll go beyond product knowledge, diving into customer business models, procurement cycles, and ROI drivers. Every renewal and expansion conversation should be framed in terms of measurable business value—not features.

6. AI & Value Communication

At Smartcat, AI is not a buzzword—it’s the backbone. You’ll confidently articulate how AI-driven workflows improve speed, efficiency, and outcomes, translating technical capabilities into real-world business advantages.

7. Cross-Functional Collaboration

Working closely with Field Delivery Engineers, you’ll ensure technical alignment while independently owning customer outcomes. This role demands initiative, clarity, and decisive action.

8. Forecasting & Pipeline Ownership

Accurate forecasting is not optional—it’s expected. You’ll manage your pipeline with discipline, identify risks early, and maintain clean, reliable CRM data that supports predictable growth.

9. Character & Execution Standards

Success here requires more than skill. It requires mindset. You must be direct, accountable, and focused on results. This role rewards those who act with confidence, communicate clearly, and deliver consistently.

Experience & Requirements

• 3–5+ years in Account Management, Renewal Management, or Enterprise-focused SaaS roles
• Proven ownership of renewals and expansion within existing accounts
• Experience managing high-value portfolios at pace
• Strong communication and negotiation skills at the executive level
• Comfortable engaging enterprise buyers and navigating complex sales environments
• Willingness to travel and meet customers when needed

Who This Role Isn’t For

• Professionals limited to Customer Success without revenue responsibility
• Passive account managers who rely solely on relationships
• Individuals uncomfortable with negotiation, forecasting, or executive conversations
• Sellers who require heavy support to manage accounts

What Makes Smartcat Different

A Truly Remote Workforce
With over 200 professionals across 30+ countries, Smartcat has embraced a fully remote model since 2020—proving that global collaboration can thrive without borders.

AI-Native at Every Level
AI is embedded across the organization, enabling smarter decisions and freeing teams to focus on strategy. Employees are encouraged to experiment, innovate, and even build their own AI agents.

Redefining a Massive Industry
Operating within a $100B multilingual content market, Smartcat is replacing outdated outsourcing models with fast, scalable, AI-powered solutions.

A High-Growth Journey
With 130% year-over-year growth and a clear path toward $100M ARR and beyond, Smartcat offers a rare opportunity to contribute during a defining phase of scale.

Culture & Values

Smartcat thrives on diversity, inclusion, and performance. Every team member is valued for their unique perspective, while a strong emphasis on results ensures continuous progress. It’s a culture where authenticity is encouraged, innovation is expected, and excellence is the baseline.

For more information visit the official website for more details