EU Customer Service Representative

Customer Service Representative (French & Dutch Speaking)

Location: Remote (with occasional travel to Sheffield or France)
Contract: Full‑time, Permanent
Salary: Competitive

About SoloProtect

At SoloProtect, our mission is simple: we protect people. We provide innovative safety solutions to organisations across Europe, ensuring lone workers are supported and protected at all times. We’re growing, and we’re looking for passionate people to grow with us.

About the Role

We’re looking for a highly organised and proactive Customer Service Representative fluent in French, Dutch, and English to support our European customer base. In this role, you’ll be the key point of contact for clients, helping them onboard, engage with, and get maximum value from our safety solutions.

You’ll work closely with internal teams (Sales, Product, Inventory, Finance) and build trusted relationships with customers, ensuring they receive world‑class service at every stage.

This is a fantastic opportunity for someone who wants to develop both technical and soft skills while making a meaningful impact.

What You’ll Be Doing

Delivering exceptional inbound and outbound customer service and troubleshooting support.
Building strong, trusted relationships with key customer contacts through calls, meetings, and training.
Ensuring the successful setup of accounts and devices for new clients.
Monitoring customer activity, analysing usage reports, and helping improve service utilisation.
Managing queries, customer complaints, and case resolution within agreed KPIs.
Supporting onboarding, renewals, cancellations, and customer training sessions.
Handling GDPR‑compliant audio requests and supporting translation of materials when needed.
Participating in internal and external meetings and preparing required documentation.
Processing new EU orders via Salesforce and Insights.
What We’re Looking For

Essential

Fluent in French, Dutch, and English (written & verbal).
At least 2 years’ experience in a customer service role.
Highly organised with excellent time‑management skills.
Confident communicator with a professional telephone manner.
Practical problem solver with a proactive approach.
Able to work remotely with high reliability and self‑motivation.
Strong Microsoft Office skills.
Preferred

Knowledge of Data Protection Regulations, ISO9001, ISO27001.
Experience using Salesforce or supporting technology-based services.
Strong influencing and relationship‑building skills.
Experience identifying and escalating issues appropriately.
A proactive approach to process improvement.
Why Join Us?

Be part of a mission‑driven organisation that protects people every day.
Work remotely while still being part of a supportive European team.
Develop professionally in both customer service and technology.
Collaborate with friendly, dedicated colleagues across multiple departments.
Make a genuine impact on customer experience and safety outcomes.
How to Apply

If you’re passionate about delivering excellent service, fluent in French and Dutch, and excited to join a purpose‑led organisation, we’d love to hear from you.

Apply today and help us make work safer across Europe.

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Cycle to work scheme
Free flu jabs
Health & wellbeing programme
Private medical insurance
Referral programme
Sick pay
Work from home
Experience:

Customer service: 2 years (required)
Language:

Dutch (required)
French (required)
English (required)
Work Location: Remote

If you are looking for flexible remote work Specially foreigners, we encourage you to apply.