Customer Service and Operations Assistant

Role Overview:

We are looking for a reliable and detail-oriented Customer Service and Operations Assistant to support daily operations. This role involves handling customer communications, coordinating with warehouse staff, and performing general administrative tasks to ensure smooth business operations.

About the Client:

Our client is a growing company in the renewable energy space, operating through their website. They specialize in providing solar-related products and solutions, with a strong focus on operational efficiency and customer satisfaction.

Schedule:

• Mondays to Fridays, 9:00 am to 1:00 pm (UK Time, 20 hours per week)

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring

Key Responsibilities:

• Respond to customer enquiries via email and WhatsApp in a timely and professional manner
• Coordinate with warehouse staff regarding order picking, packing, and dispatch
• Assist with general administrative tasks, including:
• Chasing suppliers for updates and order statuses
• Updating and maintaining spreadsheets
• Filing and organizing invoices and documents
• Support day-to-day operational processes and ensure accuracy of information
• Maintain clear communication across internal teams

Requirements:

• Previous experience in an administrative or operations support role
• Strong written and verbal English communication skills
• Experience handling customer enquiries via email or messaging platforms
• Proficiency in Google Sheets / Microsoft Excel
• Highly organized with strong attention to detail
• Ability to multitask and prioritize tasks effectively
• Comfortable working with remote teams and coordinating tasks

Side Note:

• This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are determined by your performance throughout the application process.

If you are looking for flexible remote work Specially foreigners, we encourage you to apply.