Customer Experience(Product Manager)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience3 – 13 years
- Location Abuja
- Job Field Customer Care
We are hiring a Head of Customer Experience(Product Manager) for a leading FinTech company that is transforming financial inclusion in Nigeria and across Africa. This is an in-person, mid-level management role based in Abuja, designed for a high performer who can own the customer journey end-to-end, turn feedback into strategy, and deliver excellence at every touchpoint.
The Opportunity
As Head of Customer Experience & Activation, you will:
- Own the Customer Journey: Design and optimize experiences across onboarding, support, and retention.
- Lead Activation: Drive adoption and engagement of products through targeted strategies.
- Champion Excellence: Build and implement customer-first service standards and feedback loops.
- Data-Driven Insights: Translate customer data into actionable strategies to boost satisfaction and loyalty.
- Inspire Teams: Lead, coach, and develop a high-performing customer success and activation unit.
Who We’re Looking For
- Proven Experience: 5+ years in customer experience, service management, or related leadership roles in fintech, tech, telecoms, or financial services.
- Customer-Centric Mindset: Passionate about delivering value and exceeding customer expectations.
- Activator & Strategist: Strong ability to design and execute activation strategies that convert and retain users.
- Leader & Builder: Experience leading teams and scaling customer-focused functions.
Why This Role Stands Out
- Impact: Shape the customer experience of a fintech changing lives across Nigeria and Africa.
- Career Growth: Mid-level today, executive path tomorrow.
- Dynamic Culture: Join a team that rewards performance and innovation.
- Competitive Rewards: Salary range ₦150,000 – ₦250,000/month plus performance-based incentives.
If you are looking for flexible remote work, we encourage you to apply.
