About Us
Vertex is a leading AI Consulting and Development firm. We partner with major organizations to implement modern digital solutions that drive business value.
Founded over 25 years ago in Austin, Texas, Vertex began as a custom software development firm, delivering cutting-edge solutions to businesses across industries. With teams in Texas, Colorado, Africa, and India, we have built a track record of innovation and reliability.
Today, we focus on helping businesses navigate and implement AI solutions – from strategy to deployment. Whether you’re integrating AI into existing systems, building AI-powered products, or optimising workflows with machine learning, our experts provide the guidance and technical execution needed for success.
Our approach combines AI strategy, engineering, and DevOps to ensure seamless adoption and scalability. With a strong foundation in agile development and a commitment to collaboration, we help businesses unlock AI’s full potential.
Job Description
The Customer Success Associate (Student Support and Placement) plays a critical role in supporting our alumni (Decadevs) by ensuring timely communication, professional handling of documents, job-readiness support, and effective coordination of loan liquidation documentation. The role also involves supporting unplaced Decadevs by reviewing their CVs, providing job-readiness guidance, and connecting them to relevant job opportunities. Overall, this position is central to enhancing the Decadevs’ experience, improving placement outcomes, and supporting successful loan repayment.
Job Description
- Promptly respond to enquiries from ex-Decadevs via approved communication channels.
- Manage communication channels, maintain open and consistent communication with graduates awaiting placement to ensure continued engagement and readiness for employment.
- Provide clear guidance on next steps related to placement, documentation, and loan obligations.
- Schedule and coordinate document pick-up dates, ensuring a professional and seamless experience.
- Maintain accurate records of document requests, collections, and outstanding items.
- Work closely with GAPs to ensure they are job-ready, well-prepared, and available for placement opportunities.
- Track placement readiness status and follow up where gaps are identified.
- Coordinate with hiring partners and internal teams to match Decadevs to relevant job opportunities.
- Provide professional and empathetic communication across both repayment and placement efforts.
- Work hand-in-hand with loan recovery agents to support graduates with outstanding loan obligations.
- Receive and review monthly loan recovery reports from loan recovery agents, update internal databases, and share progress reports with management.
- Identify trends and flag repayment or placement challenges early.
- Perform other related administrative and support duties as assigned.
Requirements
- Bachelor’s degree in any discipline (Admin, HR, Social Sciences, etc.).
- 1–3 years of experience in administrative, placement, or student support roles.
- Strong communication skills – both written and verbal – with empathy and clarity.
- Comfortable working with spreadsheets and internal databases.
- Detail-oriented with strong follow-up and record-keeping skills.
- Ability to manage sensitive documents and confidential information.
- Strong coordination and stakeholder management skills
- Detail-oriented with good record-keeping abilities.
- Ability to work independently and within a team, with great organizational habits.
Preferred Qualifications
- Previous experience in customer success, student support, placement coordination, or operations.
- Experience working with graduates, alumni, or loan-based programs is an advantage.
- Familiarity with CRM tools, spreadsheets, and reporting systems.
Benefits
- Energized, supportive work environment that values impact and balance.
- A fast-paced, mission-driven startup focused on real outcomes.
- Transport and data allowances.
- Pension and health benefits.
- Growth opportunities and a highly motivated team.
If you’re interested in this role, check out more information on the official website And apply now!
