Our client is a leading provider of professional and continuing education, delivering high-quality learning experiences through webinars, courses, and in-person training. They are deeply committed to operational excellence, focusing on seamless execution that supports both learners and instructors across a wide range of educational formats.
Location
Fully Remote | 9 am – 5 pm EST
Role Overview
The Content Operations Specialist will support the operational execution of webinars and course logistics, ensuring that live and recorded learning experiences run smoothly. This role is central to accurate setup across systems, real-time delivery support, and proactive coordination with instructors in a fast-paced, collaborative environment.
Key Responsibilities
Webinar Moderation & Delivery Support
- Moderate live webinars to ensure smooth delivery, including monitoring chat and Q&A, managing audience experience, and supporting timing and transitions
- Provide real-time operational support to instructors and internal staff during webinars
- Serve as backup webinar support as needed to prevent disruptions or delays
- Conduct technical checks with clients for simulcast or satellite courses
Webinar Setup & Data Entry
- Complete webinar entry and configuration, including session details, speaker information, timing, links, and required fields
- Perform post-test entry for webinars, ensuring learner assessments are built correctly and aligned to each event
- Maintain clean and accurate records to support reporting, learner experience, and downstream operational needs
Data Entry & Maintenance
- Manage data and course entry across internal systems including ON24, Zoom, Alchemer, and Salesforce with high accuracy and consistency
- Enter and maintain course records and reports, ensuring completeness and proper formatting
- Track updates and changes to keep operational data reliable and usable for internal teams
Instructor Communication & Webinar Readiness
- Coordinate directly with instructors ahead of webinars to confirm readiness, gather required information, and address gaps early
- Ensure instructors have necessary resources such as links, timing expectations, materials, and basic technical requirements
- Proactively identify risks and escalate issues before they impact live delivery
Logistical Support
- Order and coordinate course materials for in-person course locations, including supplies such as tape, gloves, and other required items
- Track requests, ordering status, and delivery details to ensure materials arrive on time
Qualifications
Experience
- 4 years of experience in operations or administrative support
- 2 years of experience in webinar and event execution
Skills
- Strong data entry and data management skills with a consistent track record of accuracy
- Excellent organizational and time management abilities, with the capacity to manage recurring tasks while responding to urgent live issues
- Comfort with technology and the ability to quickly learn new platforms
- Clear written and verbal communication skills when coordinating with instructors and internal stakeholders
- Ability to work independently, remain accountable, and manage details without constant oversight
- Strong attention to detail, process-driven approach, and reliability under pressure during live webinars
- Calm, dependable presence in fast-paced, live delivery environments
- Familiarity with webinar platforms such as ON24 or Zoom
- Experience with record maintenance and professional or continuing education workflows
What Success Looks Like
- Webinars and courses run smoothly with minimal disruptions and high participant satisfaction
- Data is entered accurately and on time across all systems, supporting reporting and operational needs
- Instructors are well-prepared and supported, resulting in high-quality delivery
- Logistical processes operate efficiently, with materials and resources delivered on time
Opportunity
This role offers the opportunity to play a pivotal part in a growing, fast-paced organization focused on educational excellence. The Content Operations Specialist will gain hands-on experience across webinar operations, data management, and instructor support while making a direct impact on learner experience and team success.
Application Process:
To be considered for this role these steps need to be followed:
- Fill in the application form
- Record a video showcasing your skill sets
